RETURNS POLICY

What is your return policy? 

CRU London offers a generous no-quibble 30-day return policy with free returns.

If for any reason you're not fully satisfied with your purchase simply contact us within 30 days of placing your order to advise us of your decision to return. We are happy to offer a full refund on all unused products, no questions asked. 

How does it work?

If you want to make a return simply contact us by email and we'll send you a pre-paid postage label which you can use to ship the unused bag back to us. Simply affix the label on the original CRU box or another suitable box and drop it into your local Post Office. Simple as that!

Your refund will be processed as soon as the bag has arrived back in our London office within 2-3 days' time, and the payment will take approx. 2-3 days to clear back into your account. 

I've just bought a CRU London bag, when will it be dispatched?

As a general rule, our items are dispatched on the working day after you placed the order. It may be sent sooner or even on a Saturday, however this is not guaranteed.

How does delivery work?

We offer free delivery to customers in both the United Kingdom and a number of European countries.

For deliveries to the United Kingdom, we offer the possibility of paying a little bit extra for a speedy next-day delivery service.

All shipments are sent with recorded delivery.

I still have a question that is not listed above?

We'd be happy to help with any queries, just get in touch using the "Contact Us" page at the top of our website!